Refunds & Returns Policy
Welcome to Maxi-Mart refunds and returns policy. We strive to ensure your satisfaction with every purchase. Please read the following guidelines regarding refunds and returns:
1. Refunds
- Eligibility: We offer refunds on eligible items within 7 days of purchase. To be eligible for a refund, items must be unused and in the same condition that you received them. They must also be in the original packaging.
- Proof of Purchase: A proof of purchase is required for all refunds. This can be in the form of a receipt or order confirmation.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer’s policies.
2. Returns
- Eligibility: We accept returns on eligible items within 30 days of purchase. To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.
- Return Process: To initiate a return, please contact our customer service team at [contact email/phone number]. Our team will provide you with instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
3. Exchanges
- Exchanges: We currently do not offer exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order.